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Fix the signals, not the people

We turn signals into NRR.

Your customer base is your biggest growth lever. We build a retention & expansion system inside your stack, from customer signals. For predictable revenue and growth, without more tools and headcount.

Turn signals into action across your organization

You have CRMs, Analytics, AI features. Yet revenue still leaks. Because risks are spotted too late, and action comes even later. Or teams see the risk, but nobody owns the response. We build an intelligent action layer on top of your existing tools — aligning teams around shared context and clear next steps.

FIND OUT MORE
our-services
Problems We Solve
Why your existing revenue is harder to grow than it should
Missed NRR targets and nobody knows why

You invested in tools, dashboards, and headcount. Signals are being collected. But retention doesn't improve, revenue is unpredictable, and most QBR feels like guesswork.

Surprise churn and renewal risk spotted too late

By the time your team sees the risk, sentiment has already shifted, the champion has already left, and the competitor is already in. You're reacting, not anticipating.

Millions invested in features that do not become revenue

Every new feature is a potential expansion trigger. But your system does not generate upsell opportunities by connecting product signals to the right account at the right moment.

We don’t optimize scores.

We operationalize decisions.

We don't automate chaos.

We redesign work with hybrid playbooks.

We don't build for everyone.

We build for scaling SaaS businesses.

Built with. Learned from.

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Your Retention & Expansion OS, built around your CRM.

1. Multi-source

We connect every source that matters into a data model to detect signals of revenue risk and expansion potential.

2. AI Action Model

Trained on both customer signals and revenue outcomes (churn and expansion) so it learns which action actually moves the number.

3. Shared View

Every account becomes explainable and actionable across teams — tasks are triggered where it matters.

Customer Voices

“We’re a B2B SaaS business where customised implementation is key. It made systematic churn detection feel out of reach. Pollup showed us it wasn’t. Risk signals and upsell potential are now visible in our CRM, the right people get notified automatically, and no customer has churned since. That’s exactly the revenue predictability and control I was looking for.”

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"In a world full of CX dashboards and CS tools, it's rare to find a team that actually understands what the signals customers send truly mean — and what to do with them. That combination of data intelligence and revenue thinking is what sets Pollup apart."

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Flexible Engagement Model
Ways to work with us
One-Shot Projects

Fast, focused automation delivery to solve a specific challenge.

Ongoing Support & Retainers

Dedicated automation partnership for scaling teams.

Turn your customer base into NRR

Not a tool. Not consultants. AI capability builders.

THE POLLUP APPROACH
A pragmatic, human-centered approach to AI implementation:
1. Define

Pick the right use cases + success criteria

2. Prototype

Build light versions for quick signal testing

3. Deploy

Implement scalable workflows in your existing systems

4. Enable

Coaching + documentation so teams own the system

Meet the team

Your AI capability builders

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Caroline Dépierre
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Thomas Vie
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Christiane Kaiser
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Nicola Cronin
Why Pollup?
Built for Trust. Rooted in Europe

EU-hosted, transparent, privacy-first.

Deep CS + CLV Expertise

Retention, NRR, segmentation, journey design.

Workflow Engineering + Data DNA

We combine customer insight, workflow design, and AI.

No Vendor Lock-In

Modular, flexible, built on your stack.

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Ready to turn customer signals into growth?

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